REFUND POLICY

Effective Date: 1 April 2025

Last Updated: 1 April 2025

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We want you to love your running apparel, but if you're not 100% satisfied, we’re here to help!  

Returns

You can return items within 28 days of receiving your order.  Items must be unused, unwashed, and in original packaging with tags still intact.

Sale items are final sale and not eligible for returns.  

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Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

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Refunds

Once we receive your return, we’ll process your refund within **5-7 business days. Refunds will be credited to your original payment method.  

Return Shipping  

Customers are responsible for return shipping costs. We recommend using a tracked service for peace of mind.  

If the return is due to a faulty item, we will cover return shipping costs.  

To start a return, contact us at contact@outrunning.co with your order number.